Support Line: Monday - Friday / 07:00-16:00 (GMT+2)
Support Line: Monday - Friday / 07:00-16:00 (GMT+2)
How to claim your VAT refund in
3 Easy Steps
1
DOCUMENTATION
Ensure that all required documents,
as prescribed by the VAT Refund Regulations, have been collected.
To learn more about who qualifies for a VAT Refund, check out the helpful video below:
The choice is yours
19 Currencies for your convenience
We promote convenience of payment with effortless and efficient payment in the currency of your choice.
Important
It is vital that you provide the correct bank account details and Swift Code. It remains your responsibly to inform us timeously of any changes to your bank account details before the refund is paid to you.
- Keep in mind you need to submit your claim and all goods need to be exported within 90 days of invoicing.
- If the Total cost exceeds R5000, ensure that your name and address are clearly indicated on the invoice.
- For purchases over R10,000, you must provide proof of payment such as a credit card receipt or other documentation.
- If an invoice bears a stamp labelled "Tax invoice", we may not accept it. This stamp, being an external addition and not a printed feature of the invoice itself, does not comply with SARS requirements.
In case you are unsure of anything just check out our FAQ
VAT Refund Agency is Proudly appointed sole VAT Refund Agents for the south African revenue service.
Kindly note that you can also visit the South African Revenue Service’s website for more information on VAT Refunds for Foreigners by Click here
The External Guide for VAT Refunds, containing a condensed version of the process, can be accessed by clicking on External guide for VAT refunds
The External Guide for VAT Refunds, containing a condensed version of the process, can be accessed by clicking on External guide for VAT refunds