Dear Valued Clients,
We are implementing an update to our commission (admin fee) calculation process to ensure continued alignment with our service agreement. This adjustment will apply to processed claims that have not yet been finalised or paid out.
No action is required on your part, and we are managing this update with care to ensure a smooth and transparent transition.
Our commitment to providing accurate, transparent, and reliable service remains our top priority.
If you have any questions, please feel free to contact our support team at CommUpdate@thevraagency.co.za.
Thank you for your continued trust and for choosing VAT Refund Agency.
Warm regards,
The VAT Refund Agency Team
Refunds are loaded once approved by the South African Revenue Service.
USD | United States Dollar |
EUR | Euro |
JPY | Japanese Yen |
GBP | Pound sterling |
AUD | Australian Dollar |
CAD | Canadian Dollar |
CHF | Swiss Franc |
NZD | New Zealand Dollar |
HKD | Hong Kong Dollar |
DKK | Danish Krone |
BWP | Botswanan Pula |
SGD | Singapore Dollar |
NOK | Norwegian Krone |
SEK | Swedish Krona |
CNY | Chinese Yuan |
MUR | Mauritian Rupee |
NAD | Namibian Dollar |
LSL | Lesotho Loti |
SZL | Swazi Lilangeni |
* Kindly also note that the VRA is entitled to a prescribed commission of 1.3% (one point three percent) in respect of duly processed claims, which shall be deducted from the claim amount. Any incidental forex or transaction costs, to facilitate payment of the refund, will also be deducted from the claim amount.