Dear Valued Clients,
We are implementing an update to our commission (admin fee) calculation process to ensure continued alignment with our service agreement. This adjustment will apply to processed claims that have not yet been finalised or paid out.
No action is required on your part, and we are managing this update with care to ensure a smooth and transparent transition.
Our commitment to providing accurate, transparent, and reliable service remains our top priority.
If you have any questions, please feel free to contact our support team at CommUpdate@thevraagency.co.za.
Thank you for your continued trust and for choosing VAT Refund Agency.
Warm regards,
The VAT Refund Agency Team
There are two ways to submit the required documents
In this case, you will need to download the Postal VAT refund application form and fill it out.
You will also need to include the original tax invoices and a certified copy of your passport. Once you have completed the form and gathered all the necessary documents, you can mail them to the VRA office. The officials will verify your documents and eligibility for the refund, and once approved, you will receive your refund through a bank transfer.
It is important to note that there are specific deadlines for submitting your claim, depending on whether you are submitting in person or via post. Therefore, it is recommended that you carefully review the requirements and deadlines before choosing the appropriate method to submit your claim.