Frequently asked questions

The request for a refund, together with the relevant documentation, must be received by the VRA within 90 days of date of export.

When the amount on the invoice exceeds R10,000

At Cape Town International Airport and King Shaka International Airport  the VRA will inspect your items while customs and the VRA will inspect your items at O.R Tambo International Airport

It could take up to 90 days for the payment to be made.

Foreign visitors to South Africa may claim back the value added Tax (VAT) paid on items which they take out of the country

For a list of locations please Click here

When the amount is greater than R5000

It may take up to 90 days for a refund to be reflect into your bank account.

It is your responsibility to let us know and to provide us with the new banking details.