Choose your claim route
Choosing a route helps you prepare and submit the right information. It does not guarantee eligibility, approval, a refund amount, a processing time or payment.
Available options
Follow the guidance for the option that applies to you. If you are unsure, start with the claim guide or contact VRA before your departure.
For eligible travellers departing from O.R. Tambo International Airport, Cape Town International Airport or King Shaka International Airport. Find the correct office, watch the airport walking video and keep the goods accessible for inspection and endorsement.
For departures from a designated port where a VRA agent is not present, or where goods are exported by a cartage contractor. Obtain the required Customs export evidence and submit the applicable forms and original tax invoices by registered post, courier or an available VRA dropbox. Keep copies and proof of delivery.
After receipt, VRA advises that a confirmation email, claim number and issued VAT255 document will follow. Receipt does not guarantee approval or payment.
Online claim commencement is available through VRA’s official registration website. Complete any required goods inspection and follow the portal’s instructions for original documents and submission.
Registration documents, export-country records and—where applicable—a manufacturer’s certificate may be required before the claim can be assessed.
A second-hand-goods claim follows specialist rules. The full VAT amount paid will not necessarily be refundable because notional input tax may apply.
Use the guided claim checklist or contact VRA with your departure point and type of goods. Do not send full passport, card or banking details in a public message.
Already submitted?
Use your existing claim reference to check progress and understand the current stage.