Airport walkthrough
Cape Town International
Follow the filmed route to the Tax Refunds office and back toward International Departures.
2 min 40 secDownload Cape Town guide ↓Departure route finder
Choose the route that matches how you are leaving.
Claims filed through airports, borders or as postal claims may require different steps. Ensure that you check in and handle inspections in time, as delays caused by long queues will not be taken into account.
New airport walkthrough
Find the VRA office at O.R. Tambo
Watch this step-by-step route before travelling, then keep it available on your phone at the airport. The video has spoken directions and on-screen captions.
- Begin at the VRA Tax Refunds office shown in the video.
- Follow the overhead airport signs and take the escalator to the lower level.
- Continue straight into the main terminal area.
- Use the next escalators on your left as demonstrated.
Duration1 min 28 secFormatPortrait mobile guide
More airport walkthroughs
Watch your airport route before travelling
Each guide includes spoken directions and on-screen captions. Download the relevant video while you have a reliable internet connection.
Airport walkthrough
King Shaka International
See the Customs route and the airport landmarks used to reach the relevant processing area.
1 min 54 secDownload King Shaka guide ↓International airports
Confirm the exact desk before travelling
Review the published operating hours and desk position for your airport, and allow enough time for the required Customs and VRA steps.
O.R. Tambo International Airport
Customs and VRA steps may both apply. Complete the required goods inspection before the goods become inaccessible.
- VRA presence
- VRA agents are present
- Operating hours
- 06:00–22:00
- Desk
- Near International Departures after security
- If service is disrupted
- Contact support before sending originals
Cape Town International Airport
Keep goods and original documents accessible and confirm the current inspection and VRA sequence before check-in.
- VRA presence
- VRA agents are present
- Operating hours
- 06:00–22:00
- Desk
- On the domestic side before security
- If service is disrupted
- Contact support before sending originals
King Shaka International Airport
Keep goods and original documents accessible and confirm the current inspection and VRA sequence before check-in.
- VRA presence
- Confirm before travel
- Operating hours
- Confirm before travel
- Desk
- Confirm the current desk with VRA support
- If service is disrupted
- Contact support before sending originals
Borders and other routes
Protect the export evidence and document hand-off
Eswatini
Oshoek Border PostDo not use a generic airport checklist. Verify the specific requirements for this point of departure and determine whether you are departing through a designated border post.
Lesotho
Maseru Bridge Border PostDo not use a generic airport checklist. Verify the specific requirements for this point of departure and determine whether you are departing through a designated border post.
Mozambique
Lebombo Border PostDo not use a generic airport checklist. Verify the specific requirements for this point of departure and determine whether you are departing through a designated border post.
Botswana
Skilpadshek Border PostDo not use a generic airport checklist. Verify the specific requirements for this point of departure and determine whether you are departing through a designated border post.
Namibia
Vioolsdrift Border PostDo not use a generic airport checklist. Verify the specific requirements for this point of departure and determine whether you are departing through a designated border post.
Zimbabwe
Beitbridge Border PostDo not use a generic airport checklist. Verify the specific requirements for this point of departure and determine whether you are departing through a designated border post.
Land border
Ensure the correct border-specific documents are submitted.
Read submission guidance →Port without a VRA office
Complete the required Customs step and follow the approved postal or online claim procedure. Keep copies and proof of delivery. Ensure that the physical original copies are sent to the VAT Refund Agency.
Read submission guidance →