Follow the steps below to successfully claim your VAT refund through the VAT Refund Agency.
Required Documents Checklist
We need the following documents:
- Original Tax Invoices stamped by customs before departure.
- If the purchase amount is more than R5,000, your name, surname, and address must be on the invoice.
- Proof of payment (required if the total purchase amount is more than R10,000).
- Bank details and bank address.
- Your physical address.
- Copy of your passport.
- Entry and exit stamps.
- Travel card
- Zimbabwe revenue Authority Customs Declaration
Postal Claim for Individuals
For postal claims, please provide:
- Completed postal claim form (attached).
- Original Tax Invoices stamped by customs before departure.
- If the purchase amount is more than R5,000, your name, surname, and address must be on the invoice.
- Proof of payment (required if the total purchase amount is more than R10,000).
- Bank details and bank address.
- Your physical address.
- Copy of your passport.
- Entry and exit stamps.
- Travel card
- Zimbabwe revenue Authority Customs Declaration
Claim by Companies
Companies should provide the following documents:
- Completed claim form (attached).
- Copy of the authorized person's passport (including pages showing name, passport number, and nationality).
- Authorized person's full residential address.
- Signed POPI Consent Form (Protection of Personal Information Act 2013).
- Copy of the company's trading license or similar documentation to prove business operations in the export country.
- Letter of authorization to represent the company.
- Proof of payment to VAT vendor.
- Bank details:
- Currency
- Bank name
- Bank account number
- Bank SWIFT code
- Verified copy of the tax invoice or invoice from the company's cartage contractor.
- Certified copies of relevant documentation for movable goods.
- Goods received note issued by the cartage contractor.
- Delivery notes from the cartage contractor.
- Certified proof of delivery issued by the cartage contractor that goods have been received by the recipient in the export country.
- Vendor tax invoice (in respect of goods) signed and stamped by the cartage contractor.
- Proof of delivery stamped and signed by the recipient's appointed representative.
- Delivery note signed by the recipient.
- Customs official release documentation (TRD 1, SAD 500, or CND 2).
- Copy of the authorized person's passport showing entry into the Republic.
- Entry and exit border stamps.
- Travel card
- Zimbabwe revenue Authority Customs Declaration
Claim for Vehicles
To claim VAT refund for vehicles, please provide:
- Completed claim form (attached).
- Vehicle registration documents for South Africa and your home country.
- Original Tax Invoices stamped by customs before departure.
- If the purchase amount is more than R5,000, your name, surname, and address must be on the invoice.
- Proof of payment (required if the total purchase amount is more than R10,000).
- Verified copy of the tax invoice or invoice from your cartage contractor.
- Certified copies of relevant documentation for movable goods.
- Goods received note issued by the cartage contractor.
- Delivery notes from the cartage contractor.
- Certified proof of delivery issued by the cartage contractor that goods have been received by the recipient in the export country.
- Vendor tax invoice (in respect of goods) signed and stamped by the cartage contractor.
- Proof of delivery stamped and signed by the recipient's appointed representative.
- Delivery note signed by the recipient.
- Customs official release documentation (TRD 1, SAD 500, or CND 2).
- Bank details and bank address.
- Your physical address.
- Copy of your passport.
- Entry and exit stamps.
VOC
(VOUCHER OF CORRECTION)
- When the vendor is stated as the exporter on the SAD500 in block 2 (WHERE IT STATES – EXPORTER/CONSIGNOR)
Note: All copies must be certified by a Commissioner of Oaths where indicated.