How to Claim Your VAT Refund

Required Documents Checklist

The following documents are required for all VAT refund claims:

• Original Tax Invoices Stamped by Customs Before Departure – Ensure all tax invoices are properly stamped.
• If Purchase Amount Exceeds R5,000 – Your name, surname, and address must be on the invoice.
• Proof of Payment – Required if the total purchase amount is more than R10,000 inclusive of VAT.
• Bank Details and Bank Address – Provide complete bank information.
• Your Physical Address – Current residential address.
• Copy of Your Passport – Clear copy of your passport.
• Entry and Exit Stamps – Stamps from your travel documents.
• Travel Card – Valid travel card documentation.
• Zimbabwe Revenue Authority Customs Declaration – Completed customs declaration form.
• Travellers Declaration TRD1 – Completed TRD1 form.

Postal Claim for Individuals

In addition to the required documents checklist, for postal claims, please provide:

• Completed Postal Claim Form – Fill out and include the postal claim form.

Claim by Companies

In addition to the required documents checklist, companies should provide:

• Copy of Duly Authorised Person's Passport – Including pages showing name, passport number, and nationality.
• Authorised Person's Full Residential Address – Complete residential address of the authorised individual.
• Signed POPI Consent Form – Protection of Personal Information Act 2013 compliance.
• Copy of QP's Trading License or Similar Documentation – Proof of conducting business in the export country.
• Letter of Authorisation to Represent QP – Authorising the representative to act on behalf of the company.
• Proof of Payment to VAT Vendor – Documentation showing payment has been made.
• Bank Details:
  • Currency
  • Bank Name
  • Bank Account Number
  • Bank SWIFT Code
• Verified Copy of the Tax Invoice or Invoice from the QP's Cartage Contractor – Ensure invoices are verified.
• Copies of Relevant Documentation for Movable Goods (ALL CERTIFIED BY COMMISSIONER OF OATHS) – All certified copies.
• Goods Received Note Issued by Cartage Contractor – Proof that goods have been received.
• Delivery Notes from Cartage Contractor – Documentation of deliveries.
• Copies of Proof of Delivery Issued by Cartage Contractor (ALL CERTIFIED BY COMMISSIONER OF OATHS) – Confirming receipt by the recipient in the export country.
• Vendor Tax Invoice (In Respect of Goods) Signed and Stamped by Cartage Contractor – Official vendor documentation.
• Proof of Delivery Stamped and Signed by Recipient's Appointed Representative – Confirming delivery.
• Delivery Note Signed by Recipient – Final proof of delivery.
• Customs Official Release Documentation (TRD1, SAD500, or CND2) – Required customs documentation.
• Copy of QP's Passport Showing Entry into the Republic – Verification of entry.
• Exit and Entry Border Stamps – From travel documents.

Claim for Vehicles

To claim VAT refund for vehicles, please provide:

• Vehicle Registration Document for South Africa and Home Country – Official registration documents.
• Verified Copy of the Tax Invoice or Invoice from the QP's Cartage Contractor – Ensure invoices are verified.
• Copies of Relevant Documentation for Movable Goods (ALL CERTIFIED BY COMMISSIONER OF OATHS) – All certified copies.
• Goods Received Note Issued by Cartage Contractor – Proof that goods have been received.
• Delivery Notes from Cartage Contractor – Documentation of deliveries.
• Copies of Proof of Delivery Issued by Cartage Contractor (ALL CERTIFIED BY COMMISSIONER OF OATHS) – Confirming receipt by the recipient in the export country.
• Vendor Tax Invoice (In Respect of Goods) Signed and Stamped by Cartage Contractor – Official vendor documentation.
• Proof of Delivery Stamped and Signed by Recipient's Appointed Representative – Confirming delivery.
• Delivery Note Signed by Recipient – Final proof of delivery.
• Customs Official Release Documentation (TRD1, SAD500, or CND2) – Required customs documentation.
• Bank Details and Bank Address – Complete bank information.
• Your Physical Address – Current residential address.
• Copy of Your Passport – Clear copy of your passport.
• Entry and Exit Stamp – Stamps from your travel documents.

VOC (Voucher of Correction)

A Voucher of Correction (VOC) is required if any details on the SAD500 are incorrectly stated (e.g., Exporter as vendor, invoice details, amounts, etc.). The VOC ensures that all necessary corrections are officially documented and accepted by the relevant authorities.