Dear Valued Clients,
We are implementing an update to our commission (admin fee) calculation process to ensure continued alignment with our service agreement. This adjustment will apply to processed claims that have not yet been finalised or paid out.
No action is required on your part, and we are managing this update with care to ensure a smooth and transparent transition.
Our commitment to providing accurate, transparent, and reliable service remains our top priority.
If you have any questions, please feel free to contact our support team at CommUpdate@thevraagency.co.za.
Thank you for your continued trust and for choosing VAT Refund Agency.
Warm regards,
The VAT Refund Agency Team
We have received your signed VAT255.
The VAT255 should be the last document that we require from you. From here on should all of the documents you supplied be sufficient we will process your claim and refund the amount as stated on the VAT255 should your claim be found legitimate.