Postal Refund claims
If there are unforeseen circumstances e.g. late arrival at the airport or flight being cancelled or if you are submitting a postal refund claim through one of our "Droboxes" , you are able to submit your VAT refund application as a “postal refund claim”.
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Step 1

Download the necessary documents below.

Step 2

Submit your documents via registered post, courier or dropbox

Step 3

Wait for an email confirming you have successfully submitted your claim.
You will be sent a claim number aswell as a issued VAT-255 document

Necessary documents

Below are the documents you will need, please be aware that there are different types of claims you can find and download the documents by clicking on the documentation page or by clicking here