Vatrefundagency

Support Line: Monday - Friday / 07:00-16:00 (GMT+2)

Support Line: Monday - Friday / 07:00-16:00 (GMT+2)

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Postal Refund claims
If there are unforeseen circumstances e.g. late arrival at the airport or flight being cancelled or if you are submitting a postal refund claim through one of our "Droboxes" , you are able to submit your VAT refund application as a “postal refund claim”.
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Step 1

Download the necessary documents below.

Step 2

Submit your documents via registered post, courier or dropbox

Step 3

Wait for an email confirming you have successfully submitted your claim.
You will be sent a claim number aswell as a issued VAT-255 document

Necessary documents

Below are the documents you will need, please be aware that there are different types of claims you can find and download the documents by clicking on the documentation page or by clicking here

No contractor used - Claimant exports own goods

  • Postal claim application form that includes the POPI & Disclaimer consent (provided).
  • Postal claim declarations letter (provided).
  • Export declarations form (provided). (Only required if invoices are not stamped by customs or if no SAD500 was issued).
  • Customs official release documentation (TRD /SAD500/ CND2).
  • Copy of Entry Border Stamp.
  • Copy of Exit Border Stamp.
  • Copy of claimant’s passport (including full names, passport number and country of residence).
  • Original tax invoices stamped by customs officials.
  • Proof of Payment for invoices exceeding R10 000 inclusive of VAT.

    • Contractor used - Claimant pays an individual or company to export goods.

  • Postal claim application form that includes the POPI and Disclaimer consent (provided).
  • Postal claim declarations letter (provided).
  • Export declarations form (provided). (Only required if invoices are not stamped by customs or if no SAD500 was issued).
  • Customs official release documentation (TRD /SAD500/ CND2).
  • Copy of Entry Border Stamp.
  • Copy of Exit Border Stamp.
  • Copy of claimant’s passport (including full names, passport, and country of residence).
  • Original tax invoices stamped by customs officials.
  • Proof of Payment for invoices exceeding R10 000 inclusive of VAT.
  • Cartage Contractors tax Invoice signed and stamped by Cartage Contractor.
  • Copies of proof of delivery issued by Cartage Contractor that goods have been received (signed) by recipient in export country.
  • If exported via air: Original tax invoice stamped by Cartage Contractor, copy of air waybill, flight number and date and place of departure of consignment.
  • If exported via rail: Copy of freight transit order issued by Spoornet, copy of combined consignment notes and invoice issued by Spoornet.
  • If exported via sea: Bill of lading with full description of movable goods being exported.

    • Companies claiming

  • Company registration certificate / Trading license
  • Letter of authorization for the individual representing the company.
  • Copy of individual representing the company’s passport (including name, passport number and country of residence).

    • Registrable goods

  • Registration certificate for the registrable good.