Support Line: Monday - Friday / 07:00-16:00 (GMT+2)
Support Line: Monday - Friday / 07:00-16:00 (GMT+2)
Documentation needed for Postal claims?
Follow the steps below to successfully claim your VAT refund through the VAT Refund Agency.
Postal (ORT, CTA Durban or Cape Town Harbour)
Individual (No contractor used):
- Photo of exit stamp, stamped the date claimant exited South Africa.
- Photo of entry stamp, stamped the date the claimant entered South Africa.
- Signed VAT255 or signed postal application form in the case of a postal claim.
- Clear photo of claimant’s passport.
- Payment slip, bank statement or cash receipt.
- Photo of custom stamp, stamped on the invoice/s.
Postal (ORT, CTA Durban or Cape Town Harbour)
Company (No Contractor used):
- Photo of exit stamp, stamped the date authorized individual of the company exited South Africa.
- Photo of entry stamp, stamped the date the authorized individual of the company entered South Africa.
- Signed VAT255 or signed postal application form in the case of a postal claim.
- Clear photo of authorized person claiming on behalf of the company.
- Photo of the company’s trading license/registration document showing the company’s details.
- Photo of a letter of authorization written by the company to give permission to the authorized person to collect the goods on behalf of the company.
- Proof of payment to VAT vendor (For invoices above R10 00).
- Photo of custom stamp, stamped on the invoice/s.
Postal (ORT, CTA Durban or Cape Town Harbour)
Tourist with SA Passport:
- Photo of exit stamp, stamped the date claimant exited South Africa.
- Photo of entry stamp, stamped the date the claimant entered South Africa.
- Signed VAT255 or signed postal application form in the case of a postal claim.
- Clear photo of claimant’s passport.
- Proof of payment to VAT vendor (For invoices above R10 00).
- Photo of custom stamp, stamped on the invoice/s.
- Utility bill, contract with landlord in export country or any other residential proof.
Postal (ORT, CTA Durban or Cape Town Harbour)
Individual is a Foreign Diplomat:
- Photo of exit stamp, stamped the date claimant exited South Africa.
- Photo of entry stamp, stamped the date the claimant entered South Africa.
- Signed VAT255 or signed postal application form in the case of a postal claim.
- Clear photo of claimant’s passport.
- Proof of payment (required if the total purchase amount is more than R10,000).
- Photo of custom stamp, stamped on the invoice/s
- Letter stating qualifying purchaser is departing from the republic permanently.
Postal (ORT, CTA Durban or Cape Town Harbour)
Second-hand item :
- Photo of custom stamp, stamped on the invoice/s
- Photo of exit stamp, stamped the date claimant exited South Africa
- Photo of entry stamp, stamped the date the claimant entered South Africa
- Signed VAT255 or signed postal application form in the case of a postal claim.
- Clear photo of claimant’s passport.
- Proof of payment to VAT vendor (For invoices above R10 00).
- If it’s a secondhand car the registration paper (South African and the export country’s registration paper) of the vehicle should be provided.
Postal (ORT, CTA Durban or Cape Town Harbour)
Registrable item:
- Photo of custom stamp, stamped on the invoice/s
- Photo of exit stamp, stamped the date claimant exited South Africa.
- Photo of entry stamp, stamped the date the claimant entered South Africa.
- Signed VAT255 or signed postal application form in the case of a postal claim.
- Clear photo of claimant’s passport.
- Proof of payment to VAT vendor (For invoices above R10 00).
- If it’s a new car the registration paper (South African and the export country’s registration paper) of the vehicle should be uploaded to registrable goods.
If contractor was used to export goods by motor vehicle.
Please attach above mentioned documents based on the claimant type:
- Proof that the claimant's goods were exported by a contractor, logistics provider, courier, or freight service.
- (Tax invoice from cartage contractor, waybill, delivery note, VAT vendor invoice signed by QP with date goods were received or export country’s custom’s official release documents)
If contractor was used to export goods by air.
Please attach above mentioned documents based on the claimant type:
- Verified copy of the tax invoice or invoice from the QPs cartage contractor to the QP.
- Goods received note issued by cartage contractor.
- Vendor tax invoice (in respect of goods) signed and stamped by cartage contractor.
- Proof of delivery stamped and signed by recipients appointed representative .
- Delivery note signed by recipient.
- Copy of air waybill.
- Flight number.
- Date and place of departure of consignment.
If contractor was used to export goods by sea.
Please attach above mentioned documents based on the claimant type:
- Verified copy of the tax invoice or invoice from the QPs cartage contractor to the QP.
- Goods received note issued by cartage contractor.
- Vendor tax invoice (in respect of goods) signed and stamped by cartage contractor.
- Proof of delivery stamped and signed by recipients appointed representative .
- Delivery note signed by recipient.
- Bill of lading (with full descriptions of movable goods to be exported).
If contractor was used to export goods by sea for more than one person exported in one consignment and one bill of lading is issued.
Please attach above mentioned documents based on the claimant type:
- Goods received note issued by cartage contractor.
- Delivery note from cartage contractor.
- Vendor tax invoice (in respect of goods) signed and stamped by cartage contractor.
- Deliver note signed by recipient/appointed representative as confirmation of receipt of goods.
- Delivery note signed by recipient.
- Annex issued by clearing agent with description by each vendor. Description must include quantity/mass and value of goods.
Note: All copies must be certified by a Commissioner of Oaths where indicated.
Need Assistance?
If you have any questions or need help with your claim, please contact us.