How to Claim Your VAT Refund

Postal (ORT, CTA Durban or Cape Town Harbour)

Individual (No Contractor Used)

• Exit Border Stamp – Photo of exit stamp, stamped the date claimant exited South Africa.
• Copy of QP's Passport Showing Entry into the Republic – Photo of entry stamp, stamped the date the claimant entered South Africa.
• Issued VAT255 Signed by QP – Signed VAT255 or signed postal application form in the case of a postal claim.
• Copy of QP's Passport (Including Pages Showing QP Name, Passport, and Country of Residence) – Clear photo of claimant’s passport.
• Proof of Payment to VAT Vendor (For Invoices Above R10,000) – Payment slip, bank statement, or cash receipt.
• Customs Official Release Documentation (TRD1_SAD500_CND2) – Photo of custom stamp, stamped on the invoice/s.

Postal (ORT, CTA Durban or Cape Town Harbour)

Company (No Contractor Used)

• Exit Border Stamp – Photo of exit stamp, stamped the date authorized individual of the company exited South Africa.
• Copy of QP's Passport Showing Entry into the Republic – Photo of entry stamp, stamped the date the authorized individual of the company entered South Africa.
• Issued VAT255 Signed by QP – Signed VAT255 or signed postal application form in the case of a postal claim.
• Copy of Duly Authorized Person's Passport (Including Pages Showing QP Name, Passport, and Country of Residence) – Clear photo of authorized person claiming on behalf of the company.
• Copy of QP's Trading License or Similar Documentation to Prove Conducting Business in the Export Country – Photo of the company’s trading license/registration document showing the company’s details.
• Letter of Authorization to Represent QP – Photo of a letter of authorization written by the company to give permission to the authorized person to collect the goods on behalf of the company.
• Proof of Payment to VAT Vendor (For Invoices Above R10,000) – Payment slip, bank statement, or cash receipt.
• Customs Official Release Documentation (TRD1_SAD500_CND2) – Photo of custom stamp, stamped on the invoice/s.

Postal (ORT, CTA Durban or Cape Town Harbour)

Tourist with SA Passport

• Exit Border Stamp – Photo of exit stamp, stamped the date claimant exited South Africa.
• Copy of QP's Passport Showing Entry into the Republic – Photo of entry stamp, stamped the date the claimant entered South Africa.
• Issued VAT255 Signed by QP – Signed VAT255 or signed postal application form in the case of a postal claim.
• Copy of QP's Passport (Including Pages Showing QP Name, Passport, and Country of Residence) – Clear photo of claimant’s passport.
• Proof of Payment to VAT Vendor (For Invoices Above R10,000) – Payment slip, bank statement, or cash receipt.
• Customs Official Release Documentation (TRD1_SAD500_CND2) – Photo of custom stamp, stamped on the invoice/s.
• Proof of Permanent Residence in Export Country – Utility bill, contract with landlord in export country, or any other residential proof.

Postal (ORT, CTA Durban or Cape Town Harbour)

Individual is a Foreign Diplomat

• Exit Border Stamp – Photo of exit stamp, stamped the date claimant exited South Africa.
• Copy of QP's Passport Showing Entry into the Republic – Photo of entry stamp, stamped the date the claimant entered South Africa.
• Issued VAT255 Signed by QP – Signed VAT255 or signed postal application form in the case of a postal claim.
• Copy of QP's Passport (Including Pages Showing QP Name, Passport, and Country of Residence) – Clear photo of claimant’s passport.
• Proof of Payment to VAT Vendor (For Invoices Above R10,000) – Payment slip, bank statement, or cash receipt.
• Customs Official Release Documentation (TRD1_SAD500_CND2) – Photo of custom stamp, stamped on the invoice/s.
• Letter Stating Qualifying Purchaser is Departing from the Republic Permanently

Postal (ORT, CTA Durban or Cape Town Harbour)

Secondhand Item

• Customs Official Release Documentation (TRD1_SAD500_CND2) – Photo of custom stamp, stamped on the invoice/s.
• Exit Border Stamp – Photo of exit stamp, stamped the date claimant exited South Africa.
• Copy of QP's Passport Showing Entry into the Republic – Photo of entry stamp, stamped the date the claimant entered South Africa.
• Issued VAT255 Signed by QP – Signed VAT255 or signed postal application form in the case of a postal claim.
• Copy of QP's Passport (Including Pages Showing QP Name, Passport, and Country of Residence) – Clear photo of claimant’s passport.
• Proof of Payment to VAT Vendor (For Invoices Above R10,000) – Payment slip, bank statement, or cash receipt.
• If Secondhand Car: Registration Paper (South African and Export Country’s Registration Paper) – Registration papers of the vehicle.

Postal (ORT, CTA Durban or Cape Town Harbour)

Registrable Item

• Customs Official Release Documentation (TRD1_SAD500_CND2) – Photo of custom stamp, stamped on the invoice/s.
• Exit Border Stamp – Photo of exit stamp, stamped the date claimant exited South Africa.
• Copy of QP's Passport Showing Entry into the Republic – Photo of entry stamp, stamped the date the claimant entered South Africa.
• Issued VAT255 Signed by QP – Signed VAT255 or signed postal application form in the case of a postal claim.
• Copy of QP's Passport (Including Pages Showing QP Name, Passport, and Country of Residence) – Clear photo of claimant’s passport.
• Proof of Payment to VAT Vendor (For Invoices Above R10,000) – Payment slip, bank statement, or cash receipt.
• If New Car: Registration Paper (South African and Export Country’s Registration Paper) – Upload to registrable goods.

Export via Contractor

By Motor Vehicle

Please attach the required documents based on your claimant type (Individual, Company, Tourist, Diplomat) and provide the following additional documents:

• Proof that the Claimant's Goods Were Exported by a Contractor, Logistics Provider, Courier, or Freight Service – Tax invoice from cartage contractor, waybill, delivery note, VAT vendor invoice signed by QP with date goods were received, or export country’s customs official release documents.

Export via Contractor

By Air

Please attach the required documents based on your claimant type (Individual, Company, Tourist, Diplomat) and provide the following additional documents:

• Verified Copy of the Tax Invoice or Invoice from QP's Cartage Contractor to QP – Invoice from vendor to QP.
• Goods Received Note Issued by Cartage Contractor – Delivery note or waybill.
• Delivery Note from Cartage Contractor – Delivery note.
• Vendor Tax Invoice (In Respect of Goods) Signed and Stamped by Cartage Contractor – Invoice where it states goods were received, Delivery note or waybill signed by contractor and claimant.
• Proof of Delivery Stamped and Signed by Recipient's Appointed Representative – Delivery note signed by contractor.
• Delivery Note Signed by Recipient – Delivery note or waybill signed by both parties.
• Copy of Air Waybill – Air waybill signed.
• Flight Number – Copy of flight details invoice.
• Date and Place of Departure of Consignment – Copy of flight details invoice.

Export via Contractor

By Sea

Please attach the required documents based on your claimant type (Individual, Company, Tourist, Diplomat) and provide the following additional documents:

• Verified Copy of the Tax Invoice or Invoice from QP's Cartage Contractor to QP – Invoice from vendor to QP.
• Goods Received Note Issued by Cartage Contractor – Delivery note or waybill.
• Delivery Note from Cartage Contractor – Delivery note.
• Vendor Tax Invoice (In Respect of Goods) Signed and Stamped by Cartage Contractor – Invoice where it states goods were received, Delivery note or waybill signed by contractor and claimant.
• Proof of Delivery Stamped and Signed by Recipient's Appointed Representative – Delivery note signed by contractor.
• Delivery Note Signed by Recipient – Delivery note or waybill signed by both parties.
• Bill of Lading (With Full Descriptions of Movable Goods to be Exported) – Official bill of lading.

Export via Contractor

By Sea for More Than One Person Exported in One Consignment and One Bill of Lading Issued

Please attach the required documents based on your claimant type (Individual, Company, Tourist, Diplomat) and provide the following additional documents:

• Goods Received Note Issued by Cartage Contractor – Delivery note or waybill.
• Delivery Note from Cartage Contractor – Delivery note.
• Vendor Tax Invoice (In Respect of Goods) Signed and Stamped by Cartage Contractor – Invoice where it states goods were received, Delivery note or waybill signed by contractor and claimant.
• Delivery Note Signed by Recipient/Appointed Representative as Confirmation of Receipt of Goods – Delivery note.
• Annex Issued by Clearing Agent with Description by Each Vendor – Description must include quantity/mass and value of goods.

VOC (Voucher of Correction)

A Voucher of Correction (VOC) is required if any details on the SAD500 are incorrectly stated (e.g., Exporter as vendor, invoice details, amounts, etc.). The VOC ensures that all necessary corrections are officially documented and accepted by the relevant authorities.