Notice: Update to Commission (Admin Fee) Calculation Process

Dear Valued Clients,

We are implementing an update to our commission (admin fee) calculation process to ensure continued alignment with our service agreement. This adjustment will apply to processed claims that have not yet been finalised or paid out.

No action is required on your part, and we are managing this update with care to ensure a smooth and transparent transition.

Our commitment to providing accurate, transparent, and reliable service remains our top priority.

If you have any questions, please feel free to contact our support team at CommUpdate@thevraagency.co.za.

Thank you for your continued trust and for choosing VAT Refund Agency.

Warm regards,
The VAT Refund Agency Team

Vatrefundagency

Introducing Online Claim Submission for Foreigners

We are excited to announce a new, convenient way for you to manage your claims! At The VAT Refund Agency, we are always striving to enhance your experience, and now we’ve made it easier than ever to submit your claims online.

Why Go Digital?

Managing your claims online offers numerous benefits:

  • Convenience: No more waiting in line or dealing with paperwork. Submit your claim from anywhere, at any time.
  • Tracking: Easily monitor the progress of your claim through our online portal.
  • Security: Your information is safe, and our system ensures secure submissions.

How to Submit an Online Claim

Follow these simple steps to submit your claim online:

  1. Online submissions on our website: https://vatrefundagency.co.za
  2. At airports office or border post: you will receive a QR code to submit your claim.

What You Need to Know

  • Claims can be submitted 24/7.
  • You can track your claim’s status through our website.
  • If you encounter any issues, our customer support team is available to assist you.

Need Help?

If you have questions or need assistance with your claim submission, our dedicated support team is here to help. Contact us via phone, email, or live chat for quick and personalized support.

At The VAT Refund Agency, we are committed to providing you with seamless service. Start submitting your claims online today and experience the convenience firsthand!


Thank you for choosing us to serve your needs!

 

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