Dear Valued Clients,
We are implementing an update to our commission (admin fee) calculation process to ensure continued alignment with our service agreement. This adjustment will apply to processed claims that have not yet been finalised or paid out.
No action is required on your part, and we are managing this update with care to ensure a smooth and transparent transition.
Our commitment to providing accurate, transparent, and reliable service remains our top priority.
If you have any questions, please feel free to contact our support team at CommUpdate@thevraagency.co.za.
Thank you for your continued trust and for choosing VAT Refund Agency.
Warm regards,
The VAT Refund Agency Team
• Vendor delivers the movable goods to an export depot, harbor, airport, railway station or
courier service in South Africa or Qualifying purchaser’s cartage contractor takes possession of the movable goods at the
premises of the vendor or Qualifying purchaser or his/her agent delivers the movable goods to an export depot, and
• Movable goods are exported via a Category A, B or C port of exit, and
• Movable goods are declared to Customs, and
• Movable goods have been received by the qualifying purchaser at an address in the
qualifying purchaser’s country of residence.
• Explain the circumstances; and
• State the qualifying purchaser’s postal address.