Vatrefundagency

Support Line: Monday - Friday / 07:00-16:00 (GMT+2)

Support Line: Monday - Friday / 07:00-16:00 (GMT+2)

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Getting your documents in order
All Postal claims require Original Tax invoices to be submitted with the required documents. claims without Original Tax invoices will not be processed.
Our Dropbox locations can be found by clicking here

Step 1

Document overview
Please be aware that there are different types of claims:
  • Disclaimer and POPIA Consent form (provided).
  • Postal claim declarations document (provided).
  • postal VAT refund application (provided).
  • Export declarations form (provided).
  • Customs official release documentation (TRD /SAD 500/ CND 2).
  • Copy of your passport showing entry into the Republic.
  • Exit Border Stamp.
  • Copy of duly authorised persons passport (including pages showing the claimants name, passport, and country of residence). Letter of authorisation to represent claimant.
  • Proof of Payment to VAT Vendor (for invoices above R10,000).
  • Original Tax invoices stamped by customs officials.
  • Disclaimer and POPIA Consent form (provided).
  • Postal claim declarations document (provided).
  • postal VAT refund application (provided).
  • Export declarations form (provided).
  • Customs official release documentation (TRD /SAD 500/ CND 2).
  • Copy of your passport showing entry into the Republic.
  • Exit Border Stamp.
  • Copy of duly authorised persons passport (including pages showing the claimants name, passport, and country of residence). Letter of authorisation to represent claimant.
  • Proof of Payment to VAT Vendor (for invoices above R10,000).
  • Original Tax invoices stamped by customs officials.
  • Copies of proof of delivery issued by cartage contractor that goods have been received by recipient in export country.
  • Vendor Tax Invoice (in respect of goods) signed and stamped by cartage contractor.
  • Proof of delivery stamped and signed by recipients appointed representative.
    • VAT 264 (downloadable)
    • Registration certificate for registrable goods.

      • Step 2

      Submitting documents
    • Submit your documents via registered post, courier or dropbox.
    • Make sure that your documents are stapled together.

      • Step 3

      Confirmation
      Wait for an email confirming you have successfully submitted your claim. You will be sent a claim number as well as a VAT-255 document that needs to be signed and sent back.
      Getting your documents in order
      All Postal claims require Original Tax invoices to be submitted with the required documents. claims without Original Tax invoices will not be processed
      Our Dropbox locations can be found by clicking here

      Step 1

      Document overview
      Please be aware that there are different types of claims:
    • Disclaimer and POPIA Consent form (provided).
    • Postal claim declarations document (provided).
    • postal VAT refund application (provided).
    • Export declarations form (provided).
    • Customs official release documentation (TRD /SAD 500/ CND 2).
    • Copy of your passport showing entry into the Republic.
    • Exit Border Stamp.
    • Copy of duly authorised persons passport (including pages showing the claimants name, passport, and country of residence). Letter of authorisation to represent claimant.
    • Proof of Payment to VAT Vendor (for invoices above R10,000).
    • Original Tax invoices stamped by customs officials.
    • Disclaimer and POPIA Consent form (provided).
    • Postal claim declarations document (provided).
    • postal VAT refund application (provided).
    • Export declarations form (provided).
    • Customs official release documentation (TRD /SAD 500/ CND 2).
    • Copy of your passport showing entry into the Republic.
    • Exit Border Stamp.
    • Copy of duly authorised persons passport (including pages showing the claimants name, passport, and country of residence). Letter of authorisation to represent claimant.
    • Proof of Payment to VAT Vendor (for invoices above R10,000).
    • Original Tax invoices stamped by customs officials.
    • Copies of proof of delivery issued by cartage contractor that goods have been received by recipient in export country.
    • Vendor Tax Invoice (in respect of goods) signed and stamped by cartage contractor.
    • Proof of delivery stamped and signed by recipients appointed representative.
      • VAT 264 (downloadable)
      • Registration certificate for registrable goods.

        • Step 2

        Submitting documents
      • Submit your documents via registered post, courier or dropbox.
      • Make sure that your documents are stapled together.

        • Step 3

        Confirmation
        Wait for an email confirming you have successfully submitted your claim. You will be sent a claim number as well as a VAT-255 document that needs to be signed and sent back.