Vatrefundagency

Documentation needed for Botswana & Namibia claims?

Follow the steps below to successfully claim your VAT refund through the VAT Refund Agency.

Required Documents Checklist

We need the following documents:

  • Original Tax Invoices stamped by customs before departure.
  • If the purchase amount is more than R5,000, your name, surname, and address must be on the invoice.
  • Proof of payment (required if the total purchase amount is more than R10,000).
  • Bank details and bank address.
  • Your physical address.
  • Copy of your passport.
  • Entry and exit stamps.

Postal Claim for Individuals

For postal claims, please provide:

  • Completed postal claim form (attached).
  • Original Tax Invoices stamped by customs before departure.
  • If the purchase amount is more than R5,000, your name, surname, and address must be on the invoice.
  • Proof of payment (required if the total purchase amount is more than R10,000).
  • Bank details and bank address.
  • Your physical address.
  • Copy of your passport.
  • Entry and exit stamps.

Claim by Companies

Companies should provide the following documents:

  • Completed claim form (attached).
  • Copy of the authorized person's passport (including pages showing name, passport number, and nationality).
  • Authorized person's full residential address.
  • Signed POPI Consent Form (Protection of Personal Information Act 2013).
  • Copy of the company's trading license or similar documentation to prove business operations in the export country.
  • Letter of authorization to represent the company.
  • Proof of payment to VAT vendor.
  • Bank details:
    • Currency
    • Bank name
    • Bank account number
    • Bank SWIFT code
  • Verified copy of the tax invoice or invoice from the company's cartage contractor.
  • Certified copies of relevant documentation for movable goods.
  • Goods received note issued by the cartage contractor.
  • Delivery notes from the cartage contractor.
  • Certified proof of delivery issued by the cartage contractor that goods have been received by the recipient in the export country.
  • Vendor tax invoice (in respect of goods) signed and stamped by the cartage contractor.
  • Proof of delivery stamped and signed by the recipient's appointed representative.
  • Delivery note signed by the recipient.
  • Customs official release documentation (TRD 1, SAD 500, or CND 2).
  • Copy of the authorized person's passport showing entry into the Republic.
  • Entry and exit border stamps.

Claim for Vehicles

To claim VAT refund for vehicles, please provide:

  • Completed claim form (attached).
  • Vehicle registration documents for South Africa and your home country.
  • Original Tax Invoices stamped by customs before departure.
  • If the purchase amount is more than R5,000, your name, surname, and address must be on the invoice.
  • Proof of payment (required if the total purchase amount is more than R10,000).
  • Verified copy of the tax invoice or invoice from your cartage contractor.
  • Certified copies of relevant documentation for movable goods.
  • Goods received note issued by the cartage contractor.
  • Delivery notes from the cartage contractor.
  • Certified proof of delivery issued by the cartage contractor that goods have been received by the recipient in the export country.
  • Vendor tax invoice (in respect of goods) signed and stamped by the cartage contractor.
  • Proof of delivery stamped and signed by the recipient's appointed representative.
  • Delivery note signed by the recipient.
  • Customs official release documentation (TRD 1, SAD 500, or CND 2).
  • Bank details and bank address.
  • Your physical address.
  • Copy of your passport.
  • Entry and exit stamps.

VOC

(VOUCHER OF CORRECTION)

  • When the vendor is stated as the exporter on the SAD500 in block 2 (WHERE IT STATES – EXPORTER/CONSIGNOR)

Note: All copies must be certified by a Commissioner of Oaths where indicated.

Need Assistance?

If you have any questions or need help with your claim, please contact us.