Dear Valued Clients,
We are implementing an update to our commission (admin fee) calculation process to ensure continued alignment with our service agreement. This adjustment will apply to processed claims that have not yet been finalised or paid out.
No action is required on your part, and we are managing this update with care to ensure a smooth and transparent transition.
Our commitment to providing accurate, transparent, and reliable service remains our top priority.
If you have any questions, please feel free to contact our support team at CommUpdate@thevraagency.co.za.
Thank you for your continued trust and for choosing VAT Refund Agency.
Warm regards,
The VAT Refund Agency Team
• Explain the circumstances and give a motivation for the postal claim
• State the qualifying purchaser’s postal address.
Where the qualifying purchaser (or the representative) was in South Africa at the time of purchase, the copy of his/her passport must include those pages containing the endorsement reflecting entry (entry stamp) into South Africa and the endorsement reflecting exit (exit stamp) from South Africa.
A copy of the freight transit order issued by Spoornet and A copy of the combined consignment note and invoice issued by Spoornet.
In the case where the movable goods of more than one (1) person are exported in one (1) consignment and only one (1) bill of lading is issued, such bill of lading must be accompanied by an annex issued by a clearing agent containing a full description of the movable goods supplied by each vendor.
This description must specify the quantity or mass, as well as the value of the relevant movable goods.