Notice: Update to Commission (Admin Fee) Calculation Process
Dear Valued Clients,
We are implementing an update to our commission (admin fee) calculation process to ensure continued alignment with our service agreement.
This adjustment will apply to processed claims that have not yet been finalised or paid out.
No action is required on your part, and we are managing this update with care to ensure a smooth and transparent transition.
Our commitment to providing accurate, transparent, and reliable service remains our top priority.
Thank you for your continued trust and for choosing VAT Refund Agency.
Warm regards, The VAT Refund Agency Team
Important Notice
Dear Valued Client,
Please note that, effective 5 March 2026, no local payments (South African / ZAR bank accounts) will be processed through VRA.
All banking details provided for payments must be registered in the relevant region of the claimant. Payments will only be processed to bank accounts located within the applicable country or region.
We appreciate your cooperation in ensuring that the correct banking details are submitted.
Should you have any questions or need assistance updating your banking information, please contact our support team at
info@vatrefundagency.co.za.
Thank you for your understanding and continued partnership.
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